HP 3-year Active Care Next Business Day Onsite Notebook Hardware Support Warranty U17YWE

HP 3-year Active Care Next Business Day Onsite Notebook Hardware Support Warranty U17YWE

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Features

HP TechPulse predictive and proactive alerts and notifications

Hardware health monitoring, provides updated fast health checks on devices in your fleet

Hardware device information – including BIOS and firmware updates

Auto-ticketing – for hard disk drives & batteries needing replacement

Remote problem diagnosis and support

Next business day onsite hardware support

Replacement parts and materials

Firmware updates for selected products

Benefits

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Technical Specification

Support type:  Active Care

Duration:  3 years

Response time:  Next business day response

Coverage window:  Standard workdays - 9 hours

Place of service:  Remote and Onsite

Service method:  Onsite and Predictive Support

Warranty coverage:  In warranty

Care Pack type:  Electronic

Countries/Regions Available:  South Africa

Products Covered By This HP Care Pack Service

HP Business Notebook - HP ProBook/EliteBook 6xx G10- 1/1/0 Warranty

HP Business Notebook - HP ProBook/EliteBook 6xx G10- 1/1/1 Warranty