Customer Frequently Asked Questions

Use the Search box at the top of any Primestores page. For example, to find a laptop, use the search phrase “laptop”. If you’re not sure what you’re looking for, or if you just want to scroll through an item listing, browsing is the better option. When you browse on Primestores, you can click through categories and lists of items, exploring as you go, until you find something you’re interested in.

Primestores sells products on behalf of sellers on the website. Buying from Primestores is easy: You can simply find the products you want and add the products to your shopping cart and proceed through checkout using any of Primestores’ available payment methods.

Products sold via our site will be delivered to your door-step by our Courrier Partners – FEDEX. Customer Service and Returns will be handled by Primestores as per our policies – so no need to worry about anything.

We are only an online e-commerce website and we do not have a showroom. We however have individual suppliers who may or may not have showrooms and physical shops?

1. Find the product you wish to buy

Keyword search boxes are located on every page of the website. You can also filter products by category. When you find a product that interests you, click the ‘add to cart icon’, title or name of the product to see its details, including availability.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the blue cart button at the top right of any page on the Prime Stores website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment

Delivery times vary depending on location and type of goods. However for all local UNBRANDED deliveries, it will take between 2 and 5 business days. For international packages, it may take upto 2 weeks. Please get in touch if your order is not received within this time frame. 

To register as a user, click Register at the top of the Primestores website and create an account. We’ll need your full name, e-mail address, a password and at least one contact number.